Privacy Policy

The following Privacy Policy rules apply only to customers of Lumy and to the users of our online services.

We guarantee to guard your privacy when you use our services. To this end, we have rules which explain how your personal data will be processed and protected. Any future changes to this Privacy Policy will be posted on our website.

Triqwantum Limited, which is marketing Lumy, is responsible for handling your personal data in accordance with Irish privacy laws designed to protect personal data and European Directive 95/46/EC. Your personal data are maintained within the EU.

How do we use your personal data?

By providing your personal information, you authorize us to use the collected data in order to meet our commitments to you and thus provide you with the service you are entitled to.

We need your data to:

  • Create your personal account (e.g., your name and email address)
  • Process your orders through our online site (e.g., your name, address, date of birth and bank details)
  • Notify you regarding the delivery status of your order by SMS (e.g., your mobile phone number)
  • Notify the winners of online sweepstakes (e.g., your email address, name, address and phone number)
  • Manage your account by performing credit checks and other verifications (e.g., name, address, date of birth)
  • Analyze your data so that you can benefit from marketing offers and relevant information (e.g., name, buying habits)
  • Verify that you are of legal age to make purchases online (e.g., date of birth)
  • Send you surveys and satisfaction questionnaires to encourage you to participate in our offers and services to
  • Send you marketing offers such as our newsletters and promotional offers (e.g., your e-mail address, name and postal address)
  • Contact you in case of delivery problems (e.g., phone number, address)
  • Enable us to answer your questions and to keep you informed (e.g., your email address)

What are your rights?

We will keep your data only within the time limits prescribed by law. After this period, your personal data will be deleted. We cannot delete your data when we have a legal obligation to keep them, for example, when it is prescribed by financial laws or when there is a legal requirement to hold onto data, pursuant to an ongoing contract, for example.

You have the right to request information related to your personal data that we are storing. If such information is inaccurate, incomplete or irrelevant, you can request the correction of the data or its removal from our files. Every year, you also have the right to request written documentation on the personal information that we hold about you in our accounting files. To obtain this document, please contact Lumy by Paris Customer Service in writing. You can withdraw your consent to use your data for marketing purposes at any time (e.g., sending catalogs, newsletters or offers). You can contact Triqwantum Limited Customer Service via post (Triqwantum Limited, Mespil House, Sussex Road, Dublin 4, and Ireland) or send an e- mail to

Who has access to your data?

We never share, sell or trade your personal information to third parties for commercial purposes. The data transmitted to third parties, such as transport providers, to ensure prompt delivery, serves solely to fulfill Lumy’s commitments to you. Lumy may disclose your personal information to organizations such as credit reporting agencies or debt collection agencies for purposes of credit checks, identity checks, credit assessment and monitoring of debt collection.

We have taken the required steps to protect your data against loss, manipulation, unauthorized access, etc. We constantly update our security measures in accordance with technological developments. At Lumy, we protect your data using encryption. Secure Sockets Layer (SSL) is a function that encrypts all information sent between buyer and seller.

Credit/Debit Card Purchases

To maximize the security of your credit/debit card purchases when you buy from us, all information is sent encrypted with SSL. This means that the information is transmitted through a secure connection and that your card details cannot be read by third parties.

For credit/debit card purchases, we work with an authorized payment agent that allows us to check directly with your bank to ensure that the card is valid for purchases. Our payment agent handles your card information properly, according to the PCI DSS international safety standard, which was developed by the companies issuing VISA, MasterCard, American Express cards. This means that your card details are processed with a very high security level. When you pay by card, we reserve the right to perform an identity check.


A cookie is a small file stored on your computer or mobile device which is recovered during subsequent visits. We use cookies to make your visit easier. Cookies are not used for storing personal information or to disclose information to third parties.

There are two types of cookies: permanent and temporary. Permanent cookies are stored as a file on your computer or mobile device for a period not exceeding 12 months. Session cookies are stored temporarily and disappear when you close your browser session. We use permanent cookies to store your choice of homepage as well as your personal data if you tick the "Remember me" option when you get connected. We use session cookies when you use the filter function to view the products and to check whether you are connected or if you have placed an item in your cart.

You can easily erase cookies from your computer or your mobile device using your browser. For managing and removing cookies, we invite you to refer to the “help” section of your browser. Based on your preferences, you can disable cookies or ask to be notified each time a new cookie is sent to your computer or mobile device. Please note that if you disable cookies, you cannot take advantage of a full set of features.

Third-party Cookies

We use third-party cookies to gather statistics in aggregated form through analysis tools such as Google Analytics. These cookies can be permanent or temporary. Permanent cookies are stored on your computer or mobile device for a period not exceeding 24 months.


The site and Lumy applications may contain links to other sites which remain outside our control. We are not responsible for data protection or content of these sites, but we provide these links to enable our visitors to get more information on specific topics.